Coronavirus - Information for Clients and Service Users

During the closure we aim to continue to provide the following services

Following on from the government’s announcements we are now entering a new phase of the coronavirus pandemic. We therefore feel it is best to cease delivery of all face-to-face consultation.

Derry House (Westminster)

Our office  in Derry House will be temporarily closed until further notice.

We will be advising people over the phone: please call us on:020 7402 6750

Mondays, Tuesdays and Wednesdays from 10 to 12.30 and 1.30 to 4 pm

You can e mail us  your enquiries   in English, Spanish, Bangladeshi, Farsi, Arabic, Russian, French, Romanian, Portuguese, Italian, Turkish, Polish to:

If you speak  Bangladeshi, please call: 07368 353538


Berol House (Tottenham Hale)

Legal Services

We may be able to offer legal services by phone

Private Legal Services

We may be able to offer some advice by phone

All existing and new legal clients should contact us via the details below for more information


Integration and Community Development Services

All services are currently suspended. Please continue to visit this site as we hope to offer some counselling services over the phone in due course


For more information and updates

Telephone: 0207 3549632



Further information

As communities around the world are struggling with Coronavirus (COVID-19), we want to reach out and address the concerns about the novel coronavirus and tell you the steps we are taking in our offices to continue keeping people safe and healthy.

We have advised any staff member who is worried they have symptoms of Coronavirus (COVID-19) to stay home in line with the latest guidelines. We have paid sick leave in accordance with policy for all of our staff who are self-isolating.

Our number one priority is the safety of our service users, staff and volunteers. At Consonant, our staff follow strict hygiene protocols and we have been reinforcing this in line with the latest government advice guidelines. However, following the government’s advice yesterday, we have made a decision to suspend non-urgent activities until further notice.

We are therefore suspending the following Integration and Community Development services until further notice.

i. Counselling.
ii. All ESOL classes.
iii. One-to-one advice – Welfare Benefit, Careers and ESOL assessments
iv. Integration workshops – on employability, civic and health
v. Wellbeing Walks
vi. Holistic Health Clinics

Meantime, we are exploring ways of providing some of these services online.

Most of us will be working remotely and we can be contacted through our email. For general information and advice about our services, we suggest to email at and the enquiry will be forwarded to the relevant person.

We are monitoring the situation to make sure we are all taking all precautions to protect our service users and colleagues alike.

Legal Services

We may be able to offer legal services to existing clients by Phone.

Please email: or call 0207 354 9631

Thank you for taking time to read this message and please take of yourselves.